FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to our pricing, we want our customers to have all the necessary information to make informed decisions. Here are some key points you should know: Best Value Assurance: We strive to provide competitive rates without compromising on quality or service, ensuring you receive the best overall value in the market. Transparent Fees: We believe in transparency, which means there are no hidden fees or surprise charges. The price you see is the price you pay, and we are always upfront about our costs. Bundled Discounts: To further enhance your savings, we offer great bundled discounts when you combine multiple services. This allows you to take advantage of additional cost reductions while enjoying a comprehensive solution. Free Consultation: We value our customers' satisfaction and offer complimentary consultations to understand your specific needs. During these consultations, we will provide expert advice and guidance to help you make the best choices for your requirements. Our aim is to provide not only competitive pricing but also exceptional value for the services we offer. We want our customers to feel confident that they are receiving top-quality work at the best possible price.
- What is your typical process for working with a new customer?
In most cases, we can easily determine job pricing and requirements using our advanced quoting and scheduling tools. These tools streamline the process and provide accurate information for our customers. However, we understand that not all jobs fit into a standardized mold.
- What education and/or training do you have that relates to your work?
At our company, we take education and training in our field very seriously. Here’s why you can trust in our expertise: Master Installer Certifications: Every member of our team holds a Master Installer Certifications with Championship, or has been directly trained by one with certification pending, ensuring advanced skills and knowledge. Continuous Improvement: We are committed to continuous improvement, seizing every opportunity to enhance our skills and gain valuable experience. All of our teams follow a very specific and outlined process for each job that we do, the results of which are reflected in the 5 star reviews we have both on Thumbtack and Google. Top-notch Resources: We have made significant investments in training, tools, and equipment, ensuring we have the best resources to tackle any job effectively. Proper Insurance: We understand the importance of insurance coverage, providing you with peace of mind knowing that we are properly insured. Methodical Approach and Quality Materials: We approach every project methodically, ensuring attention to detail and precision in our work. We only use high-quality materials that meet our stringent standards, delivering results that stand the test of time. Extensive Experience: With over twenty years of industry experience, we have amassed a wealth of knowledge across all aspects of our business and services. We were former owners of two premier pool rooms, boasting over 32 tables, with one ranked in the top 10 in the nation. Passion for the Profession: We are not just professionals; we are passionate about what we do. Our daily mission is to be the best we can be, approaching every project with enthusiasm, dedication, and a commitment to exceeding your expectations. With our extensive training, experience, and love for our craft, you can trust us to deliver exceptional results.